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TERMS AND CONDITIONS


Please read this information carefully as it holds important details about your rights and obligations, as well as limitations and exclusions that may apply to you.


Rita Rose Hair reserves the right to make changes to prices, policies, terms and conditions, and procedures without prior notice. 

*This does not affect your statutory rights. Last updated on April 1st 2023 Rita Rose LtdCompany no. 13532208

  • Over the counter: Trial & Error.

    Over the counter hair loss products may offer you the perfect solution to hair loss. With a plethora of products available today it is hard to know which is best - whether it be a shampoo formula, or the 2 for 1 offer on DHT supplement blockers. With so much choice many may simply opt for the 'trial and error' approach - which comes with its benefits as well as its risks (depending on how you respond to the product). Therefore, as a side note, always consult your GP when trying new over the counter hair loss products that you may be unsure of - and always follow the manufacturers instructions. Nevertheless, The Food and Drug Administration (FDA) have approved Minoxidil, and Retin-A, as a topical agent for hair loss; with some reports suggesting that some individuals may experience further shedding as a potential side effect and that positive results only last with continuous use.  Other oral treatments, such as Finesteride, may show positive results in men six months post treatment - and so, like most over the counter hair loss products, will require from you a great deal of perseverance, and much patience. 

  • Wigs, Systems, & Toppers: Easy Does it.

    Attitudes towards hair pieces have become less taboo today then in the 19th century; with sales of hair pieces for men rising to its peek throughout the 20th century. In today's 21st century, more and more women are opting for this non-surgical solution as a means towards maintaining their hairs fullness; with men, for the most part, deciding to embrace their natural baldness as they age. However, due to the devastation that hair loss at a young age can cause, this hair loss solution is still a necessary requirement, which means the hair system industry will still be around for centuries to come; due to its ever-developing quality, durability, and natural realistic nature. 


    With a good design, the right team, and prestigious aftercare, no one need know you’re wearing a hair piece, leaving you to feel as you did prior to the hair loss. Hair pieces today have also become quite fashionable among certain female celebrities, who choose to change up their look for the red carpet in the form of wigs, and extensions. Still, the discretion we promote with hair systems means that your hair will look realistic and natural, leaving you to feel more confident as your self-esteem restores. The non-surgical solution is the only treatment which offers immediate results; without breaking the bank or jeopardising your health. For the best results you can view our aftercare tips , so that you can reap the full benefits from this smart and effective investment.

  • Surgery: The Point of No Return.

    Plastic surgery procedures have risen substantially since the early 90s, with more and more people choosing to go under the knife. In most successful cases an individual may leave the surgery table looking and feeling at their best, but unfortunately this is not always the case - especially if expectations are higher than the actual outcome.  Always be aware of surgical risks prior to undergoing any hair transplant procedure; because once a surgical procedure has been performed there is no going back and undoing what has been done. Here we have listed three important things to consider: 


    1) Due to individual differences, not every candidate will be successful in receiving hair transplant surgery. For example, your medical history, genetics, and past surgeries will play a major role during your initial consultation. If successful, you may also find that those with advance hair loss may not have enough hair density to donate to the baldness area, and so should not undergo the surgical procedure.   


    2) Finding the right surgeon may be quite challenging, because years of practice and experience is required for this sort of intricate procedure; and the last thing you want is to become a practice dummy. Determining the credibility, surgical history, and clinical honesty is a must  prior to undergoing transplant surgery; so finding out all you can about your chosen surgeon should be done at your own discretion, and is your own responsibility. Understanding language terms and certified methods should put you in good stead prior to walking into your initial consultation. 


    3) Results will not be immediate and could take up to a year before seeing results; with post-operative care being crucial to the success, and recovery, of the surgical procedure. 

"The service I've received from Rita Rose Hair has literally changed my life. Taking me from a introvert to giving me back my confidence. With their attention to detail and tailoring their service to the clients needs, I wouldn't go elsewhere for my hair requirements. Rita Rose Hair can literally do it all!!"

Belinda, Birmingham

"“ITS ABSOLUTELY AMAZING” - this is what my aunty said to me after I surprised her with my new hair style after Rita rose had fitted my system. Rita is very professional and it is evident from the way she applied the system that she is incredibly experienced in her field and works hard to make sure you get the outcome you want...

Tom, Birmingham

2   Surgery:   

The point of no return.

Plastic surgery procedures have risen substantially since the early 90s, with more and more people choosing to go under the knife. In most successful cases an individual may leave the surgery table looking and feeling at their best, but unfortunately this is not always the case - especially if expectations are higher than the actual outcome.  Always be aware of surgical risks prior to undergoing any hair transplant procedure; because once a surgical procedure has been performed there is no going back and undoing what has been done. Here we have listed three important things to consider: 


1) Due to individual differences, not every candidate will be successful in receiving hair transplant surgery. For example, your medical history, genetics, and past surgeries will play a major role during your initial consultation. If successful, you may also find that those with advance hair loss may not have enough hair density to donate to the baldness area, and so should not undergo the surgical procedure.   


2) Finding the right surgeon may be quite challenging, because years of practice and experience is required for this sort of intricate procedure; and the last thing you want is to become a practice dummy. Determining the credibility, surgical history, and clinical honesty is a must  prior to undergoing transplant surgery; so finding out all you can about your chosen surgeon should be done at your own discretion, and is your own responsibility. Understanding language terms and certified methods should put you in good stead prior to walking into your initial consultation. 


3) Results will not be immediate and could take up to a year before seeing results; with post-operative care being crucial to the success, and recovery, of the surgical procedure. Find out more here .

3   Hair Systems, & Wigs

Easy does it.

Attitudes towards hair pieces have become less taboo today then in the 19th century; with sales of hair pieces for men rising to its peek throughout the 20th century. In today's 21st century, more and more women are opting for this non-surgical solution as a means towards maintaining their hairs fullness; with men, for the most part, deciding to embrace their natural baldness as they age. However, due to the devastation that hair loss at a young age can cause, this hair loss solution is still a necessary requirement, which means the hair system industry will still be around for centuries to come; due to its ever-developing quality, durability, and natural realistic nature. 


With a good design, the right team, and prestigious aftercare, no one need know you’re wearing a hair piece, leaving you to feel as you did prior to the hair loss. Hair pieces today have also become quite fashionable among certain female celebrities, who choose to change up their look for the red carpet in the form of wigs, and extensions. Still, the discretion we promote with hair systems means that your hair will look realistic and natural, leaving you to feel more confident as your self-esteem restores. The non-surgical solution is the only treatment which offers immediate results; without breaking the bank or jeopardising your health. For the best results you can view our aftercare tips , so that you can reap the full benefits from this smart and effective investment.

List of services

1 Over the Counter

The trial and error phase.

Over the counter hair loss products may offer you the perfect solution to hair loss. With a plethora of products available today it is hard to know which is best - whether it be a shampoo formula, or the 2 for 1 offer on DHT supplement blockers. With so much choice many may simply opt for the 'trial and error' approach - which comes with its benefits as well as its risks (depending on how you respond to the product). Therefore, as a side note, always consult your GP when trying new over the counter hair loss products that you may be unsure of - and always follow the manufacturers instructions. Nevertheless, The Food and Drug Administration (FDA) have approved Minoxidil, and Retin-A, as a topical agent for hair loss; with some reports suggesting that some individuals may experience further shedding as a potential side effect and that positive results only last with continuous use.  Other oral treatments, such as Finesteride, may show positive results in men six months post treatment - and so, like most over the counter hair loss products, will require from you a great deal of perseverance, and much patience. 

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New paragraphMore so than women, men are more likely to experience baldness. Commonly this is due to the acceleration of metabolism of the male sex hormone dihydrotestosteron (DHT); which can be found in bodily tissues such as skin, prostate, hair follicles, and so on. DHT blocks sufficient nutrients from reaching the hairs follicle, and in excess DHT causes the hair follicles to shrink and die.  Other non-genetic factors that can cause hair loss for men are   stress,  sleep deprivation, certain prescribed medications, male enhancement supplements, and vitamin deficiencies. It's hard for men not to worry about losing their hair, but it's important to understand that hair loss is common and you are not alone; however, if you are worried about sudden excessive hair loss then you should speak with your GP. 


Stages  of hair loss in men


Stage 1

hair loss begins at the front of adult hair line, just above the upper brow crease and is quite mild. This stage is often considered normal. If there's  a genetic history of baldness then you should monitor any changes closely.

Stage 2

hair loss becomes deeper in recession leaving a deeper symmetrical V shape at the temples; this is considered the beginning stages of hair loss which leads to baldness.

Stage 3 :  

hair loss from the hair line, and temples continues to progress, with hair loss from the crown (the 'vertex') becomes thinner and more evident.

Stage 4

the hair line, temples, and crown areas show more obvious signs of hair loss. Dense hair, between the crown and front hair line, bridges the gap between complete baldness.

Stage 5

The dense hair between the crown, temple which bridge the balding gap becomes less and less until it is non-existent. This stage is considered advanced hair loss. 

Stage 6

a widening gap between the crown and hair line persists, and hair is reduced further from the sides of the head leaving only a narrow strip of hair on the sides and back of the head. 

Stage 7:  

Complete baldness. Only a horseshoe band of hair is left remaining. See below for possible hair loss solutions.


Natural oils

To prevent dry ends, apply a small amount of anti-frizz hair serum (or almond oil) to the tips of your hair three to four times each week, and before bed. At no time should you go to sleep with wet hair . Instead, on dry hair, apply a small-to-medium amount of anti-frizz hair serum (or almond oil) to your mid-lengths and ends before brushing the hair through evenly. Once tangle free, braid or twist the hair and secure with a small elastic band to help lock in moisture.  Sleeping on a silk/satin pillowcase, or wearing a silk/satin hair bonnet or du-rag before going to sleep, also helps to keep the hair moisturised and prevent friction which could lead to excessive dryness, breakage, and shedding. 

Avoid Friction

Friction causes the hair to dry out, which can lead to shedding and breakage. Try to avoid excess friction caused by scarfs; or other materials that may cause the hair to tangle. Avoid sleeping without tying the hair down first. To maintain smoothness, moisture, and shine use a satin bonnet, or wrap or braid hair before sleeping. Resist the urge to scratch at the base of the hairs system. Instead, try tapping the itch away to avoid fiction; which could lead to breakage.

Avoid build up

Avoid using any alcohol-based hair products; as this can cause hair to dry out - which can lead to matting. Use minimal hair products when styling. Too many styling products can cause dullness, stiffness, and build-up. A light amount of anti-frizz serum, or almond oil may add enough control and manageability. We do not recommend shampooing the hair everyday, as this can weaken the attachment bond, as well as drying out the hair.


Before working out or swimming, long hair should be brushed free from tangles with a small-to-medium amount of almond oil being applied before braiding. Avoid getting the hair wet with chlorine and salt water, as this can dry the hair out significantly.


When colouring use a Quasi, or Semi-Permanent hair colour. Quasi, and Semi-Permanent hair colours are low in peroxide and supports moisture and shine. Try to avoid harsh permanent hair colours.

Minimise shedding

When detangling your hair, always use a bore bristle brush, or a nylon cushion brush. Brush from tip to root to avoid tugging at the knots attaching the hairs to its base. 

Using a gentle amount of tension hold each section of hair firmly above the area you wish to detangle; brush gently until the hair is completely free from knots. Never brush too hard. Detangle from tip to root prior to wetting.  Keep tangle free hair moving in the same direction when wet. Do not twist or rub the hair.


Less is more

When conditioning, avoid letting the conditioner sit at the base of your hair system; as this can loosen the knots that attach the hairs to its base. Instead, apply the conditioner to your mid-lengths and ends and away from the base knots which secures the hair to the system. After stroking conditioner through evenly, keep the hair flowing in one direction when rinsing out.

Use ONLY lukewarm water on the hair system when shampooing and rinsing. Hot water will loosen the knots that attach the hairs to its base; cold water will cause drying which can lead to matting. 

Shampooing and conditioning? Rinse well, and thoroughly. Squeeze excess water or gently, then pat dry with a cotton towel. Let hair air dry when possible, or blow-dry on a low cool setting. Style as desired, or as recommended by your stylist. Shampoo hair once a week, if required.


Avoid heat

Too much heat on the hair can cause hair to become dry. We therefore suggest only straightening your hair twice a week, and avoiding direct sunlight if in hotter climates. When hair is wet, always blow-dry on a lower heat setting, and ensure that the hair is fully dry, from root to tip, prior to straightening. Always use non-alcohol heat protecting products. Avoid tight hairstyles; caused by pins, bands, and hair grips which cause tension, friction, and can lead to breakage, or shedding.

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Have a question you'd like us to answer? Get in touch today.

We aim to answer as many questions as possible to ensure that you are well informed. If you do have a question you'd like us to answer that has not been answered above then why not get in touch - we are here to help. 
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Our Trusted Manufacturers

When ordering with us, you can trust we provide 100% natural hairs of the highest quality. Only our grey hairs are synthetic, unless opting for fully customised.


Our hair units are hand selected so that you feel and see the quality.


Our most popular pre-custom hair units: Poly Skin, Lace, and mono are ready to order. Fully-custom systems are available for order. 

Appointment Only Business Hours

Monday
Closed
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
Closed

Vouchers, Offers, & Discounts

Our vouchers offer up to 20% off the cost of services when purchased online or in store. This means that you can redeem your voucher with every visit as long as it has credit available. Once your voucher has been purchased we will send your unique voucher code to your email to use on future appointments.


Discounts apply when purchasing in bulk. We also offer an initial 10% discount when placing the first single order of two units (recommended). 


Where to find us:

163 York Road, 

Hall Green,

Birmingham

B28 8LF

Disclaimer:  Hair system with lifespan descriptions come with fitting  & provides a guide only; as  system lifespans also depends on users own level of care.  A consultation & minimum deposit is required when placing your order. All deposits are non-refundable at the close of the same business day of placing your order. All payments are final . Ple ase see our  terms and conditions  for more information.


Male Hair Loss

Stages of male pattern baldness


More so than women, men are more likely to experience baldness. Commonly this is due to the acceleration of metabolism of the male sex hormone dihydrotestosteron (DHT); which can be found in bodily tissues such as skin, prostate, hair follicles, and so on. DHT blocks sufficient nutrients from reaching the hairs follicle, and in excess DHT causes the hair follicles to shrink and die.  Other non-genetic factors that can cause hair loss for men are   stress,  sleep deprivation, certain prescribed medications, male enhancement supplements, and vitamin deficiencies. It's hard for men not to worry about losing their hair, but it's important to understand that hair loss is common and you are not alone; however, if you are worried about sudden excessive hair loss then you should speak with your GP. 


Stages  of hair loss in men


Stage 1

hair loss begins at the front of adult hair line, just above the upper brow crease and is quite mild. This stage is often considered normal. If there's  a genetic history of baldness then you should monitor any changes closely.

Stage 2

hair loss becomes deeper in recession leaving a deeper symmetrical V shape at the temples; this is considered the beginning stages of hair loss which leads to baldness.

Stage 3 :  

hair loss from the hair line, and temples continues to progress, with hair loss from the crown (the 'vertex') becomes thinner and more evident.

Stage 4

the hair line, temples, and crown areas show more obvious signs of hair loss. Dense hair, between the crown and front hair line, bridges the gap between complete baldness.

Stage 5

The dense hair between the crown, temple which bridge the balding gap becomes less and less until it is non-existent. This stage is considered advanced hair loss. 

Stage 6

a widening gap between the crown and hair line persists, and hair is reduced further from the sides of the head leaving only a narrow strip of hair on the sides and back of the head. 

Stage 7:  

Complete baldness. Only a horseshoe band of hair is left remaining. See below for possible hair loss solutions.


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Female Hair Loss

Four common causes


Stress


Stress can lead to conditions such a s telogen effluvium - wh ere the hair folicle enters a resting phase;  or trichotillomania , a n habitual behavioral condition where an individual begins pulling out hairs to release tension which results in hair loss. 

Stress effecting the immune system can cause disturbance to the hair follicles leading to alopecia areata, where small patches appear on the scalp. Therefore, it is always beneficial to find alternative way s to  cope with stress .


Medication


Some prescribed medications may ca use  temporary, or permanent hair loss as a side effect. One of the most common medical treatments to cause hair loss is chemotherapy . People who undergo this cancer treatment may experience hair loss due to the way in which the chemo drug 'cytostatic'  destroys rapidly dividing cancer cells. Hair loss occurs because the cytostatic drug also destroys the healthy rapidly divided cells found in our hairs follicle.  Always ask to see common side effects with prescribed medication.


Hormones


Hormonal imbalances c an lead to hair loss.  For example, telogen effluvium may effect 50% of women up to six to twelve months post pregnancy, causing excessive shedding due to hormonal changes that can shock the system. Severe, prolonged thyroid issues may also contribute to symptoms of hair loss.  See your GP to rule out these possible causes.


Styling  


Traction alopecia can occur in women who wear regularly tight pony tails; hair braids; weaves; extensions, and so on. Tight hair styles can lead to serious follicle damage and scarring, which makes hair loss permanent. Traction alopecia often starts around the hairline, or nape. Creating less tension in these areas when styling could help reduce follicle damage. 

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About Hair Loss

Did you know? 


1.   Androgenic alopecia, otherwise known as male or female pattern baldness, is the most common form of hair loss and is often associated with ones genetics. For example, if a close relative has had a family history of pattern baldness their descendants will be more exposed to pattern baldness due to the genetic marker; but not in every case. Androgenic alopecia is mostly age progressive and is quite normal,  however this form of hair loss could affect some individuals from a much younger age. 


2. By age 50, more than half of the male population will experience male pattern baldness, and is considered to be quite normal.


3.  40% of women will experience female pattern baldness during menopause, this is due to a change in female hormones.


4.  Mineral and vitamin deficiency, as well as hypothyroidism, could cause hair loss, nevertheless in both of these cases resulting in hair loss are treatable. 


5.  Protein rich foods; such as eggs, fish, and meat, could aid in the strengthening of hair over time - making your hair more healthier and shiny.


6.  Hair loss can occur when treating certain medical conditions such as cancer, depression, or high blood pressure; this is just one possible side effect of some prescribed medications. Always speak with your GP about potential side effects when taking medication.


7. Alopecia areata is a spot baldness which is caused by an autoimmune disease that affects both men and women.

  • Overview

    We make every effort to match each order to your exact specifications. Please be forewarned, if you are dissatisfied with the product for any reason we can exchange your purchase on PRE-Custom hair systems ONLY if the item(s) is still in its resalable condition, and has not been brushed, worn, used, or chemically treated. If you are still dissatisfied for any reason following an exchanged product, additional exchanges will be at your own transit expense. 

    Faulty items are evaluated prior to re-issue and can take up to five weeks. ALL Fully Customised (bespoke) hair systems are STRICTLY non-refundable and non-exchangeable. If a manufacturing error has been detcted we will rectify this at no extra cost to the customer. 



    Please note that ALL SALES ARE FINAL. No Refunds will be permitted.

    For our pre-custom pieces, if the product has been returned within 14 calendar days from the date of purchase, unused and in its original condition we can exchange the product for something of equal or greater value. Once a hair unit has been brushed, coloured, used, or installed the Consumer Rights Act is not applicable for refund or exchange on the item.

    For bespoke hair systems, all sales are final. No returns or exchanges will be permitted. Alterations must be done at your own expense from the sum of £70.

  • Terms of payment

    Payment terms are 100% upfront when placing an order. A deposit of up to 50% of the total amount may be applicable at the discretion of Rita Rose Hair. All major credit cards are accepted. As soon as you place an order by credit or debit card, your card will be charged. Please review your order description carefully. Once submitted, your order and payment will be processed and cannot be change for any reason. You have until the end of the same business day you place your order to cancel in exchange for a full refund, or to make any changes without incurring charges. A non-refundable administrative charge of 2.5% applies when producing any additional invoice. 

    Credit card fraud or theft of any merchandise or property will fully be prosecuted.

    Our business hours are Tuesday  through Saturday from 10:30am. All orders received are processed at the close of each business day, and Pre-Custom items are shipped from our warehouse the following day except on weekends, and holidays. Bespoke items can take up to 18 weeks to handcraft. If your order on a weekend your item will be processed first thing Monday morning, except for Bank Holidays or season holiday.


    PLEASE NOTE:

    Any items or services purchased on credit must be paid within 90 days from the date of service and/or invoice. Failure to pay within 90 days will result in 8% late payment intrest fees daily, debt collection, and/or legal action taken against you.

  • Orders, Collections, & Fittings

    When placing a Pre-Custom order from our ready to order online catalogue, please note that your order can take between 7 to 14 working days to arrive. Working days do not include weekends. If your order was place following a face-to-face consultation, then Rita Rose Hair will intercept this order and contact you to schedule a fitting. A member of our team will check your order against your specification to ensure it is as requested and that no faults are detected. Should you be unable to keep this appointment for any reason; and you fail to reschedule an appointment or collect your item within 6 months from the original scheduled fitting date, then we reserve the right to destroy or sell the item(s) and retain any paid amounts in respect to them. 

    PLEASE NOTE:

    • Unpaid hair units are still the property of Rita Rose Hair.
    • Free fittings are available up to 6 weeks post the date of item(s) availability notified via text or email.
    • All payments must be made in full prior to collection, fitting, or shipping; and within 14 days from the item(s) date of availability following a partial deposit payment. Failure to clear balance within 14 days voids your free fitting.
    • Rita Rose Hair reserves the right to destroy or resell unpaid and/or uncollected items after 6 months of item(s) availability.
    • Once an item has been checked to ensure maunfacturing standards have been met, fitting will be carried out at the users own risk, and at their own additional expense.

  • Cancellation & Late Fees

    Please allow 48 Hours’ notice if you wish to cancel  or reschedule your appointment for any reason. Failure to provide 48 Hours’ notice is charged in the amount of booking deposits. Deposit amount may vary between 10% to 50% of a particular service. Deposits are required upfront when booking your online appointment. 


    We respect the privacy of our clients; therefore, we ask that you arrive on time for your appointments to avoid overlap. Should you arrive later than 20 minutes you may not be seen, and a fee may apply. Similarly, it is important not to arrive earlier than 5 minutes prior to your appointment. 

  • Returns, Replacements, & Exchanges

    At Rita Rose Hair we maintain a extremely high level of quality assurance. All our hair is prepared and professionally packed at our partner factory. Every item goes through a rigorous process to ensure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied. Due to the nature of our products, all sales are final. 


    Product replacements

    If you receive an incorrect product you must inform Rita Rose Hair prior to installation and within 14 days to validate a replacement. If you feel you have received a defective item(s), you must inform Rita Rose Hair prior to installation and within 14 days of receiving the item in order to exchange or replace the item.

    No refunds will be permitted. Credit note voucher  or exchange may be granted on PRE-Custom items ONLY when buying from our online store if a manufacturing fault has been detected. 

    Note: perming, colouring, lifting, rinsing, cutting, altering, or otherwise processing the hair unit VOIDS the Customer Rights in Product Exchange. If Rita Rose Hair verifies and agrees that the item(s) is defective in any way, Rita Rose Hair will endeavour to provide a replacement prior to any credit note or voucher being issued.  


    If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Rita Rose Hair will cover the cost of shipping the item during an exchange. If you are still unhappy with the item once received, then the customer will be responsible for any additional exchange fees.


    Exchanges

    Pre-Custom items are non-refundable but may be exchanged under the following conditions:

    • Requests must be made within 14 days from the date of purchase. Any exchange request after 14 days may not be honoured.
    • We will not accept returns for any merchandise which has been used or altered (brushed, combed, picked, cut, processed, or fitted) in any way. Due to health and hygiene reasons, you cannot return human hair products that have been used. This includes removing the hair from its packaging and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and British law. Item(s) must be returned in the original and resalable condition as a necessary health precaution. Note that perming, colouring, or rinsing, lifting, cutting the hair, or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.
    • Items must be in its original condition. Any merchandise that is received that is not in its original state will be returned without exchange Product must be exchanged for something of equal or greater value. No credit note or voucher will be permitted on used or manipulated items.
    • You must return the item(s) back to us for processing; we advise using a tracking service when shipping returns.  Once the item has been received it will be examined thoroughly. If the product is returned unused and in its original condition, we will issue a credit note or voucher, minus shipping fees, which can be redeemed towards any Rita Rose Hair products and services ONLY.
  • Shipping Delays

    Shipping Delays


    For your convenience it is advisable not to wait until the last minute to place your order. If you have an appointment or other engagements, please order far enough in advance to allow for unanticipated delays. Rita Rose Hair will give you a delivery estimate when you place your order; based on the product specifications. We are not responsible for late shipments from our manufacturer; whether due to COVID-19, weather, holidays, natural disasters, or carrier delays. Please keep in mind that holidays and weekends do not count as a business day and should be considered when calculating shipping times and delivery. We entrust our courier to deliver packages to us on time. If for any reason your item is delayed beyond a reasonable time plus half, we may offer a discount of 15% on any non-non-surgical hair replacement service. Please Note that this discretionary discount does not apply to any hair replacement items or ordering product(s).

    Customer Note:

    Our custom made, & PRE-custom hair systems should arrive to us within a scheduled time. Please note: Holidays, & weekends do not count as business days, & so should be considered when calculating your available fitting time. We are not responsible for late shipments due to COVID-19, weather, holidays, natural disasters, or carrier delays. Please consider the following approximations:


    • Pre-Custom units: Minimum 2 to 3 weeks

    • Fully Bespoke units: Minimum 6 to 12 weeks 


    Disclaimer:


    Our start from price is stated in our Services & Prices. However, depending on your specific requirements, i.e., style, hair length, density, colour, base quality and design, prices will vary. Please discuss your specific requirements with your consultant for new prices. 


    • Rush services for bespoke is up to 10 weeks (depending), & requires an additional charge from £70


    • All hair orders require an upfront, & in full payment. However, as we try to be reasonable, a discretionary deposit of  50% of the total amount, may be honoured to you at the discretion of Rita Rose Hair. All deposits are non-refundable past the close of the same business day you place your order. 

     

    *It is strictly at your own risk should you decide to provide your own hair unit(s) for fitting.

    *Please allow 48 Hours if you need to cancel your appointment. If you fail to cancel prior to the time charges will apply.

  • Loyalty, Discounts, & Offers

    We aim to offer free studio consultations, and a free fitting with your first hair system when you order from us. 


    Discounts are applied to our most popular pre-customised hair systems. Receiving 10% off when you buy two, and 15% off when you buy 3 or more. 


    Our loyalty card Rose Points means that between fittings, every service you receive you may collect a rose stamp. When you have ten rose stamps you will be given six weeks from the date of your last stamp to receive 15% off your next general hair maintenance services. This is a loyalty offer only and is not in conjunction with any other discounted service or products. 


    We reserve the right to refuse loyalty points, and/or discounts. All discounts are redeemed at the discretion of Rita Rose hair, and are not issued in conjunction with any other offer.


  • Visiting Rita Rose Hair Studio

    Rita Rose Hair Studio is strictly appointment base ONLY. 

    Please ring bell on arrival to gain entry. If you do not have an appointment you will not gain entry. Due to seating restrictions, and the private nature of the business, Rita Rose Hair Studio can only accommodate a maximum of one additional person during a single hair treatment. Entry of visitors who are NOT receiving a hair treatment, but are accompanying, will gain entry to the studio at the discretion of Rita Rose Hair and will be asked to wait in the waiting area. You must notify Rita Rose Hair PRIOR  to your appointment if you wish to bring one other person with you. 


    Please note:  to avoid risks, we cannot accommodate any children in our treatment room unless they are receiving a non-surgical hair replacement treatment and are supervised by a responsible adult at the time of treatment. 

    If you are under the age of 18  and want to receive a treatment, you must be accompanied by a responsible adult during a consultation, and initial treatment. 

    For Health & Safety reasons babies, toddlers, and children under 12 are restricted from being in the treatment room.


    It is important that you arrive on time  for your Hair studio appointment. Should you be more than 20 minutes late for your scheduled appointment you may not be seen - as this is to protect the privacy of those whose appointment follows your own, and a late fee may apply. Similarly, it is important that you do not arrive earlier than 5 minutes before your appointment, this is to protect the privacy of those whose appointment is before your own. You must give a minimum of 48 hours’ notice when cancelling or rescheduling your hair appointment. If you fail to give 48 hours’ notice you will be charged for the loss of business. When leaving the hair studio please ensure that you have all your personal belongings as we cannot be held responsible for any lost or damaged items. Theft of Rita Rose property or merchandise will be fully prosecuted. 


    Please Note:

    Smoking on work premises is prohibited.


    Studio consultations are free. Should you fail to arrive for your appointment, or cancel within 48 hours’ notice, the following fees will apply.

    • Cancel within 48 hours = upto 50% fee to the cost of service.
    • No Show = upto 50% fee to the cost of service.

    PLEASE BOOK YOUR APPOINTMENTS ONLINE HERE.


  • Consultations

    Consultations are free when visiting the hair studio. When booking your initial online appointment your card details will be required but will not be charged unless your service is carried out, or for the following:

    • Cancel within 48 hours = upto 50% fee to the cost of service.
    • No Show = upto 50% fee to the cost of service.

    PLEASE NOTE: We do not accept walk-ins. On arrival, please ring the doorbell on the right marked 'Rita Rose Hair' to gain entry to the hair studio.


  • Medical Conditions

    It is your responsibility to inform your stylist if you have a medical condition prior to receiving a hair replacement. Rita Rose Hair will not be liable for any damages occurring as a result of client’s failure to disclose necessary medical information.


  • Patch Test

    A patch test is required for all new clients; and will be required every 6 months thereafter.

  • Aftercare

    By using our service you agree to follow the aftercare advise given to maintain your new hair correctly. Failure to do so could result in your hair system, or your own natural hair and scalp becoming damaged. Rita Rose Hair will not liable, for any damage caused to your hair system, scalp, or natural hair if the aftercare advises provided on this website, or in person, is not followed correctly. Due to wear and tear damage being natural and inevitable, Rita Rose Hair offers only two weeks hair unit guarantees post date of first fitting.  

    Please note: All sales are final and non-refundable.


    ADVISORY: Depending on your own level of care towards your hair system, your hair system could last up to nine months. However, due to individual differences such as physical activity & body composition, this nine-month duration could be less. Therefore, to reduce wear & tear, we strongly advise purchasing two hair systems to rotate throughout the year. How it works: With each re-bond session, the system you are wearing will be swapped for the additional system you have on file. This aims to: 

    • Lessen the wear on a single system throughout the year.
    • Allows your unit to be cleaned once your treatment is complete; allowing more time for delicate cleaning.
    • Shorten your re-bond session(as your on-file system will be prepared for re-bond prior to your arrival). 

    Saves you money for the following reasons: 

    • Receive 10% off when placing a double order in one transaction. 
    • Receive 1 free fitting with your new system, & the 2nd fitting for 50% off the fitting service. 
    • Receive all your future re-bond services at this reduced cost.

    ALL HAIR UNITS PURCHASED FROM RITA ROSE HAIR COME WITH A TWO WEEK HAIR UNIT GUARANTEE FROM THE DATE OF FITTING. 

  • Hair Extensions

    Virgin hair is the highest quality of hair due to there being no chemical processing. Virgin hair can be re-used without shedding, losing its shine, and can last up to 9 months!!


    Please Note: 

    Hair extensions start from prices includes Single Drawn (SD) 18" Remy hairs ONLY

    • For Double Drawn (DD) Remy hairs, add £5 extra per 100g. 
    • For Single Drawn (SD) Virgin hairs, add £10 extra per 100g. 
    • For Double Drawn (DD) Virgin hairs, add £15 extra per 100g.

    Shorter lengths are reduce by £10 per Inch (10 inches is the shortest lengths Rita Rose Hair supplies). 

    For longer length, curls and wave extension up to 32", please contact Rita Rose Hair at info@ritarosehair.co.uk for more information.


    DD =  hairs density is even from top to bottom

    SD =  hairs density is thinner towards the bottom

  • Prices

    All Rita Rose Hair prices will be subject to change annually anytime between November to March. This will be reflected in the service price list.


  • Right to Refuse Service

    We reserve the right to refuse service and service methods if for the following reasons: -

    • If you have medical conditions which ultimately prevents you from wearing hairpieces
    • If you have allergies towards human hair, glue & adhesives, or are allergic to a type of based materials, i.e., where you have experienced irritation leading to sores, blisters, and/or itchy scalp. 
    • If any members of staff have been treated unfairly, or are disrespected verbally, or physically, any time prior, during, or following treatment.
    • If a member of staff is, or has been, physically harmed by a client or anyone accompanying a client in any way, or at any time during the service. This matter will be reported to police and prosecuted to the fullest extent of the law. 
    • If threats are made towards a member of staff, property, or the Rita Rose brand; whether directly or indirectly, this matter will be reported to police and prosecuted to the fullest extent of the law.
    • If a member of staff at any time is put in physical, mental, or emotional danger; or are made to feel unsafe during any point of contact whether by phone, face-to-face, email, or post.
    • If a member of staff is being unlawfully harassed in any way, whether verbally, physically, or sexually. Harassment WILL NOT be tolerated, will be reported to police, and fully prosecuted.
    • If there is a debt on your account past its due date, or if payments have not been met. Please keep Rita Rose Hair fully informed in regard to late payments to avoid being refused service, or prosecution. 
    • If the terms and conditions  in that which you have agreed has not been upheld.

    PLEASE NOTE: It is your responsibility to inform Rita Rose Hair of any medical conditions or allergies that may affect you receiving this full service. Rita Rose Hair will not be liable for any damages occurring as a result of a client’s failure to disclose necessary medical information. 

    If you would like to discuss any of the terms listed above please further note that all calls may be recorded for common good training and quality purposes. Your data will not be shared without consent unless in the case of settling disputes, business or public interests, or for building intelligence about internal fraud.  Please see Privacy Policy for more infromation.

  • Policy Changes

    Rita Rose Hair reserves the right to make changes to prices, policies, terms and conditions, and procedures without prior notice. This does not affect your statutory rights.  


  • External Web Page Links

    Rita Rose Hair does not own the rights, nor takes responsibility for, the information provided from external links found on this website. Information you are given via external links are not the responsibility of Rita Rose Hair; any action or credit should be directed towards the creator of that information. External links on this website are provided to enhance knowledge on given subjects regarding hair loss but are used at your own risk and discretion. Rita Rose Hair will not be held liable for any information provided by external links and how that information is used; this is solely the responsibility of the user.  



  • Copyrights, And Other Rights

    Images of people or places displayed on any of Rita Rose online site are either the property of, or used with permission for, Rita Rose Hair. Use of these images by you or other third parties are prohibited unless expressly permitted in the Terms of Use or elsewhere on Rita Rose online sites. Any unauthorised use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and any other applicable regulations and statutes.



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TODAY! 

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FREE Consultations

For men, we specialise in bespoke hair systems and provide a range of pre-custom made hair units; which are available for immediate attachment within seven working days of placing your order (subject to availability). Ask to see our pre-custom stock options during your consultation to choose from a range of base designs, hair types, and matching colours that suit your needs. Like most hair clinics, we also provide the most popular base materials: monofilament, thin skin Poly, and lace; with five attachment options to choose from: tape, glue adhesive, micro rings, sew-in, or clips. Speak to one of our consultants regarding your attachment options during your consultation. Deciding which attachment option best suits you may depend on a number of factors: your hairs length, the desired finish, and lifestyle. No matter what your current stage of hair loss is we can advise you on some of the best hair loss solutions, and help you to select the best hair option for you.

When it comes to our women’s hair we provide wigs, toppers, extensions, and much more. Our hair systems are all purpose built just for you; with made-to-measure designs that are carefully hand crafted to suit your needs. We provide over ten different base design options, a range of natural hair colours, and over twenty six highlighting shades. Our hair qualities are some of the worlds finest: Indian Remy, Brazilian, Malaysian, Peruvian, Chinese virgin, and European. Our women's hair systems are available in a range of hair patterns, and hair types, such as: Kinky, Wavy, Deep curl, Water wave, Loose wave, and Body wave. We also provide Natural straight, Silky straight, and Yaki. Hair systems and wigs range from 5" to 32" lengths. During your consultation, why not ask our consultant to show you our complete range of hairs, colours, densities, and textures; as well as our ready-to-order Jewish, & FOLLEA wig options. No matter what hair challenges you currently face, we are here to help.

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